Privacy Policy – Duel
Start playingThis privacy policy explains how duelcasino1.nl collects, uses and protects your personal information when you visit our site. We take your privacy seriously and handle your data in line with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.
Our role is to provide independent information about Duel – we are not the operator itself. The data practices described here relate to this portal only.
Who controls your data
duelcasino1.nl is the data controller for any personal information you provide to us through this site. We decide how and why your data is processed.
If you create an account or place bets with the operator, that relationship is governed by the operator's own privacy policy, not ours.
What information we collect
We collect two types of data: information you give us directly, and information we observe about your visit.
Information you provide includes anything you enter into a contact form – typically your name, email address and the content of your message. We collect this only when you choose to send it.
Technical data is gathered automatically when you browse the site. This includes your IP address, browser type, device information, pages visited, time spent on each page, referring site and general location (country or region level). We use cookies and similar technologies to collect this data – see our cookie policy for full details.
How we use your information
Contact-form data is used solely to respond to your enquiry. We keep your message and our reply for up to 12 months, then delete it unless there is a legitimate reason to retain it longer (for example, an ongoing complaint).
Technical and usage data helps us understand how visitors navigate the site, which pages are most useful, and where improvements are needed. We use this information to optimise content, fix technical problems and improve the overall experience.
We also use aggregated, anonymised data for internal reporting and to measure the performance of our content. This data cannot be traced back to you as an individual.
Legal basis for processing
We process your data under the following lawful bases:
- Consent: when you submit a contact form or accept cookies, you give us permission to process that information.
- Legitimate interests: we have a legitimate interest in understanding how our site is used, preventing abuse, and improving our service – provided this does not override your rights and freedoms.
Sharing your data with third parties
We share information with carefully selected third parties who help us run the site. This includes:
Analytics providers such as Google Analytics, which process usage data to generate reports on site traffic and behaviour. These services may set cookies on your device – you can control this through your browser settings or by declining non-essential cookies when you first visit.
Hosting and infrastructure providers store the site's content and database. They process technical data as part of delivering the service, but do not use it for their own purposes.
Advertising partners may collect data through cookies to show you relevant ads on other sites. You can opt out of personalised advertising through your cookie preferences.
We do not sell your personal information to anyone. Data is shared only with processors who are contractually obliged to handle it securely and in line with data protection law.
Some of these third parties operate outside the UK. When data is transferred internationally, we ensure adequate safeguards are in place – typically through standard contractual clauses approved by the UK Information Commissioner's Office.
Your rights under UK GDPR
You have the following rights regarding your personal data:
| Right | What it means |
|---|---|
| Access | Request a copy of the data we hold about you |
| Rectification | Ask us to correct inaccurate or incomplete information |
| Erasure | Request deletion of your data in certain circumstances |
| Restriction | Limit how we process your data while a dispute is resolved |
| Portability | Receive your data in a structured, machine-readable format |
| Objection | Object to processing based on legitimate interests or for direct marketing |
| Withdraw consent | Revoke permission you previously gave (does not affect lawful processing up to that point) |
How to exercise your rights
To make a request, email [email protected] with details of what you need. We will respond within one month, though complex requests may take up to three months – we will let you know if this is the case.
There is no charge for most requests. If a request is clearly unfounded or excessive, we may refuse it or charge a reasonable administrative fee.
If you are not satisfied with how we handle your request, you have the right to lodge a complaint with the Information Commissioner's Office (ICO), the UK's data protection supervisory authority. Visit ico.org.uk for guidance on making a complaint.
How long we keep your data
Contact-form submissions and correspondence are retained for up to 12 months after the last message, then deleted. Technical and analytics data is kept in aggregated, anonymised form indefinitely for reporting purposes. Cookies expire according to the timescales set out in our cookie policy – most session cookies are deleted when you close your browser, while persistent cookies may last up to two years.
Protection of minors
This site is intended for adults aged 18 and over (18+). We do not knowingly collect personal information from anyone under 18. If you believe we have inadvertently gathered data from a minor, contact us immediately at [email protected] and we will delete it without delay.
Parents and guardians can use software such as Net Nanny or Qustodio to restrict access to gambling-related content on shared devices.
Changes to this policy
We may update this privacy policy from time to time to reflect changes in how we operate or in legal requirements. When we make significant changes, we will update the date below and, where appropriate, notify you by email or through a notice on the site.
Check this page periodically to stay informed about how we protect your information.
Contact us
If you have questions about this privacy policy or how we handle your data, email [email protected]. We aim to respond within 48 hours.
Last updated: 23 October 2026
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